Shipping policy

Production & Processing Time

Each piece of furniture is made to order. Our typical production timeline is:

Standard Orders: 10-15 weeks

Rush Orders: Available upon request for an additional fee of 20% of the ordered item.

You will receive an estimated delivery date at the time of purchase, which may be updated based on the complexity of your order or material availability.

Shipping & Delivery Methods

Our Delivery Service for all custom furniture orders includes:

• Scheduled delivery date and time window
• In-home delivery to the room of your choice
• Unpacking and light assembly
• Removal of packaging materials
• Shipping Costs

Shipping fees vary based on:

• Delivery location
• Size and weight of the order
  
• All shipping costs will be clearly displayed at checkout. For orders over ($ 3,000), we may offer free local delivery.

Delivery Scheduling

Once your piece is ready, our logistics team will contact you to schedule a delivery appointment. It is your responsibility to:

• Ensure building and room access 
• Confirm someone 18+ is available to receive and sign for the delivery
• If the delivery needs to be rescheduled with less than 72 hours’ notice, a re-delivery fee may apply.

Delays & Backorders

While we strive to meet estimated delivery timelines, delays may occur due to:

• Weather or transportation issues 
• Custom design revisions
• We will keep you informed of any changes and work closely with you to ensure timely delivery.

Damages & Claims

We carefully inspect every piece before it leaves our facility. Upon delivery, please inspect your furniture thoroughly. If any damage is found:

• Note it on the delivery paperwork
• Take photos and contact us within 72 hours.

We will repair or replace the item as quickly as possible, in accordance with our Return & Warranty Policy.